An Exercise in Finding Gaps

Silly example timeline of the server-side software lifecycle

Last week, I led my team in an exercise to discover the mis-matches between us and our new boss, following a re-org. Find out how it helped us!

Page-out Meetings

Learn how a “Page-Out Meeting” can prevent unnecessary 3am alerts. Discover effective strategies to reduce pages and improve team sleep.

Customer Postmortems

Discover the importance of writing customer postmortems after downtime incidents to maintain goodwill and improve communication with customers. Learn how to get started and when to write a postmortem.

Tools of the Trade: The Basics

Discover the tools used by operation engineers in their day-to-day workflow, from accessing servers to managing confidential data. Find out why mosh is preferred over SSH and learn about the essential tools used on local machines, such as iTerm 2.