An Exercise in Finding Gaps
Last week, I led my team in an exercise to discover the mis-matches between us and our new boss, following a re-org. Find out how it helped us!
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Page-out Meetings
Learn how a “Page-Out Meeting” can prevent unnecessary 3am alerts. Discover effective strategies to reduce pages and improve team sleep.
Customer Postmortems
Discover the importance of writing customer postmortems after downtime incidents to maintain goodwill and improve communication with customers. Learn how to get started and when to write a postmortem.
Tools of the Trade: The Basics
Discover the tools used by operation engineers in their day-to-day workflow, from accessing servers to managing confidential data. Find out why mosh is preferred over SSH and learn about the essential tools used on local machines, such as iTerm 2.