Category: communication

  • Page-out Meetings

    You know what’s worse than getting paged at 3am? Getting paged at 3am for something you can’t fix. One of the best tools in my toolkit as the manager of an ops team to prevent these is what we call a “Page-Out Meeting.” This is a meeting where myself a few of my team members […]

  • Customer Postmortems

    So you’ve had some downtime. Your customers were impacted for an extended period of time. You’re most likely are already writing a postmortem that’s circulated¬†internally, but what about writing one for your customers, too?   A History Lesson I work on a legacy product that’s been around for over a decade. When our product was […]